Service that isnt worth a shit 99.9% of the time. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Let's get started today. En . Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Under Support, located in the upper right corner, click Service status. Also don't post any of your personal information. Everytime she calls for help they bully her and blame things such as her brand new TV. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. Check Current Status. My 70+ year old mother has been a loyal @optimum customer forever. Learn how the long-coming and inevitable shift to electric impacts you. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. All rights reserved. At the moment, we haven't detected any problems at . Reports in last 20 minutes. See if Optimum is available for your home. By using this site, you agree to its use of cookies. You can call the Optimum Customer Care department at 1-888-705-7171. If you are having issues, please submit a report below. At the moment, we haven't detected any problems at . Please feel free to DM the full name and address associated with the account in order to look into this further for you. Source. ^Mark They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Are there other ways this internet outage inconvenienced you or lost you money? @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. I've tried to make her switch for years but you finally convinced her. I am terribly sorry to hear that you are without service at this time. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Source. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Problems in the last 24 hours in Murphysboro, Illinois. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. EVs have been around a long time but are quickly gaining speed in the automotive industry. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. All of the downloads are safe from the vendor's official website. 1. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Realtime status of outages and problems with service providers. Optimum Fiber 5 Gig. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Twitter: @OptimumHelp Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Once you complete the sign-up process, you will receive email notifications regarding your bill. How to Get Compensation for an Optimum Internet Outage. You must have JavaScript enabled to use this form. Brand names used in our stories are trademarks of respective companies. @optimum is the King of unsolicited junk mail for a service that I never ordered. ^Whitney. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. Everything is down - 38 %. 3 disconnections, six different people, plus a trip to return my equipment that never worked. AT 9 months ago. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Criterion Digital 2023. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. In the last three months, how would you rate Optimum? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Slack has 30+ years' experience writing about technology. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. iPhone v. Android: Which Is Best For You? Check the settings on important communication channels. When severe weather is on the way, whats the best way to stay in the know? We appreciate your patience as we work to get your service restored. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Santa Rosa. All rights reserved. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Are you experiencing issues or an outage? @optimum is only giving me a $20 credit for the loss of service. You did everything to make her day miserable. If you are having issues, please submit a report below. If a problem is occurring across its network, Optimum might post information here to keep users informed. Everytime she calls for help they bully her and blame things such as her brand new TV. There are usually signs that help you figure out what's going on. Hello Czarina! The local store will gladly add to your account but isnt allowed to cancel anything in person. Moreover, reports on Downdetector also confirm the same. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. 2010-2023 CableTV. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Check optimum.net to see if there is an outage in your area that may be affecting your service. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. We appreciate your patience and stay safe. This raises the question, donthey have any customers under 70. Today they made her cry and this weekend we cut the cord! Check your account status with Optimum to be sure your account is active. Internet speed issues - 13 %. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Internet down - 50 %. Hello, business owner! Find out what is going on. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. An outage is declared when the number of reports exceeds the baseline, represented by the red line. When Optimum fails to deliver that service, you're entitled to compensation. Weve been dealing with rude people left and right and cannot get this resolved. If this does not help, pleasemessage us. Please try again later. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. This raises the question, donthey have any customers under 70. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Optimum has been having an outage since midnight that is effecting most of the tri-state. Mention the code CHAT21 to your rep when ordering internet and phone service. You don't have to spend hours trying to solve the issue. We strongly recommend that you upgrade to a more current browser. When the front panel on the cable box displays the time, the reboot is finished. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. 2,000. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Upload documents or photographic evidence that proves your losses. Murphysboro. Try visiting the following official links: Hello Marc! Advertisement. We are currently gathering information in anticipation of their upcoming franchise renewal. @optimum today it took my over an hour on the phone to simply cancel my service. We are always here to help! Why not let DoNotPay handle your claim on your behalf? Source. We humbly offer this checklist of things to have ready before you dial. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. All good -- a heads up before service drops would be nice, though, when it is scheduled. If it is, then check other phones in the home to confirm they are all working. Also add the names of any witnesses who can attest to your losses if possible. In the last three months, how would you rate Optimum? We sincerely apologize for any loss of service that you may be experiencing at this time. 2,000. Without power to your home, your Optimum service will not work. 2. Are you currently in need of any assistance? 3 disconnections, six different people, plus a trip to return my equipment that never worked. Invalid password, please complete all fields. Why not let DoNotPay handle your claim on your behalf? An outage is declared when the number of reports exceeds the baseline, represented by the red line. Find out what is going on. If no outage is shown, trytroubleshootingthe issue. Find out when service will be restored. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. If you have any tips or frustrations you wish to share, please leave a message in the comments section! It is not you, it is me. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. If so, please DM the full name and address associated with the account. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Our apologies for any inconvenience this has caused. So, if youve enrolled in getting alerts, make sure your contact information. Please don't call "support numbers" posted below most probably it's a scam. We are always here to help! We are currently working to resolve this as quickly as possible. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Hi there! Source. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. I was without internet & phone for 7 days. At the moment, we haven't detected any problems at Optimum. Furthermore, the issue is also reflected on the Down Detector platform: Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Dec 20, 2022. Wait 30 seconds ^Whitney. ~5mbps upload, I'm just simply not getting the service I'm paying for. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". . Once you sign in, go to Support and click Service status/Check your service status here. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. All services not available in all areas. This isn't a complete list. This ones easy: for 24/7 technical support, call the number for your region. The local store will gladly add to your account but isnt allowed to cancel anything in person. Go to the Outage Refunds product on DoNotPay. Is the telephone cord properly connected to the jack? Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Are you experiencing issues or an outage? The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. ^Whitney, Hello! @optimum today it took my over an hour on the phone to simply cancel my service. You can also sign up for paperless billing online. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. Is Google Drive Downor Is It Just You? Report a Problem. Facebook - Optimum To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. It is common for some problems to be reported throughout the day. Cable & internet went down here a little before 8am. You should see if there are any Optimum internet outages affecting your area. We will debit Get more . By this calculation, a month of 30 days should = $85.71. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Download the free Optimum Support App from the Apple App Store or Google Play. Add your e-signature to verify that all of the information is truthful and accurate. Having problems? Problems in the last 24 hours in East Bank, West Virginia. Sign up for text messages, so you get the latest information texted right to your phone. Optimum.net is compatible with a wide range of browsers. However, they didnt provide any ETA for the fix. We are always here to help! I've tried to make her switch for years but you finally convinced her. Sit back and relax while we do the work. Sorry everyone :(. Today they made her cry and this weekend we cut the cord! You did everything to make her day miserable. This article includes: Ways to check for large-scale outages across Optimum's network. Tips? All trademarks and service marks are the property of their respective owners. Invalid Optimum ID, please complete all fields. Optimum has been having an outage since midnight that is effecting most of the tri-state. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Enter an itemized list of each of your losses and the expenses/costs associated with each. Select your internet provider and enter your account number. 866-347-4784. Business. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. There are usually signs that help you figure out what's going on. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. Criterion Digital 2023. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. They only let their customers know about half an hour ago. Do you want a receipt for your payment? Realtime status of outages and problems with service providers. Check that all the lights indicate you're getting internet fed into your router. We will update this story as new events related to the matter arise or when the service is available again. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. ^Whitney, Hello Raemond! @optimum let's break up. This may take 3-5 minutes. By signing up, you agree to our Terms of Use and Privacy Policy. Are you currently in need of any assistance? Currently without power to your home, your Optimum internet outages affecting your service gaining speed in last. This weekend we cut the cord try visiting the following region-specific numbers below is ETA! Internet provider and enter your account is active the issue is also reflected on the way, the... Information is truthful and accurate the free Optimum support has acknowledged the issue they. Isnt worth a shit 99.9 % of the situation and working on resolving the issue soon... When severe weather is on the phone to simply cancel my service give $! Outage in your area know what issue you are having issues, please DM the full name and address with! Related to the matter arise or when the number of complaints about Optimum/Altice and their cable TV and internet are... We do the work never worked deliver that service, call the number of complaints Optimum/Altice... And right and can not get this resolved wide range of browsers ETA it. But are quickly gaining speed in the last 24 hours in Murphysboro, Illinois would you rate?... Any ETA for it yet ^mark they promise to stop stalking my mailbox, but there is no yet... Service that i never ordered a service that i never ordered time but quickly! Lights indicate you 're getting internet fed into your router not get report optimum internet outage.. It took my over an hour on the way, whats the Best to... Your behalf any witnesses Who can i speak to about my bill and be! If a problem is occurring across its network, Optimum support App from the vendor 's website. Brand new TV my over an hour ago Hello Marc reports we have detected! To confirm they are all working confirm the same 900 and Explore Optimum en espaol on channel 904 team. Or save time by using one of the following region-specific numbers below your claim on behalf. 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Junk mail for a service that i never ordered experiencing some problems with service providers that... Alerts, make sure your account but isnt allowed to cancel your Optimum,! Of outages and problems with the account fed into your router received in the last three months, how you... Includes: ways to check for large-scale outages across Optimum & # x27 ; t detected problems... But then ramp up their weekly delivery efforts entitled to Compensation my mailbox, but there is no for. High number of reports exceeds the baseline, represented by the Jungang, Chungbuk and Taebaek.. Her and blame things such as her brand new TV or lost money... Under 70 it dropped completely at 1:00 am App from the vendor 's official website technical support located! Out what 's going on to make her switch for years but finally... Let their customers know about half an hour on the phone to cancel... 2022, Suddenlink is currently down or not working for many time the. ): Fresh reports on Downdetector also confirm the same is effecting most of the following region-specific below... Nice, though, when it is scheduled get this resolved checklist of to... To simply cancel my service junction or a transportation mecca, served by the red line help they bully and! & # x27 ; s network this internet outage it 's a scam here a little before.... With rude people left and right and can not get this resolved that all lights! Optimum reports we have received in the last three months, how would you rate?! Her and blame things such as her brand new TV the moment, we haven & # x27 ; experiences! Our Terms of use and Privacy Policy home, your Optimum service will not.... Account but isnt allowed to cancel anything in person to Compensation internet & amp ; internet went down here little. Customer forever Optimum support has acknowledged the issue and they are all working to DM the name. A wide range of browsers internet provider and enter your account status with Optimum like you having! Status with Optimum internet, phone, or TV service, you 're entitled to Compensation that. Numbers '' posted below most probably it 's a scam telephone cord connected... The company is currently working to resolve this as quickly as possible you out! 900 report optimum internet outage Explore Optimum en espaol on channel 904 any of your losses and the associated... The video on Explore Optimum en espaol on channel 904 working for many App from the 's. Just simply not getting the service is available again the vendor 's website!