Again unacceptable, how is that my problem when I paid for 5 years of coverage. There are limitations involved in this program so you should review the lease agreement in detail. We were particularly thrilled with its sinuous spring seat support. However, if your dog cuts your couch is isn't covered. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. Has your experience with this business or person been good? I liked the furniture, fabric, price and delivery. Copyright 1997-2023 Ripoff Report. Our experts will share little-known and research-backed facts about the full Raymour And Flanigan offering that you need to know now! Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. We are about to purchase a sectional for our family room with 2 toddlers and a cat. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J It also offers a room planner on its website. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. Exact coverage terms depend on the item and type of damage, so considering the differences between the Ashley Furniture and Raymour & Flanigan plans may help you decide which works best for you. It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. This large selection both in showrooms and online is very convenient for customers looking for many different furnishing options. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! Platinum Protection Plan | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables Yes No Replies Return and Customer Service Lacking, Quality of Products Spotty By R. - 01/18/2020 WILLIAMSVILLE, NEW YORK -- I purchased a mattress at R&F. It was rock hard. The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. 2. It may not be copied without the written permission of Ripoff Report. We got it. We value your privacy. My bedroom furniture paint pealed off on my nightstand and they came to repair it and it peeled again. The company also stands out from the competition with its free design consultation service. Founded in 1947 in Syracuse, N.Y, Raymour and Flanigan has aggressively expanded into over 140 locations, spread across the American Northeastern region. This is very convenient for those who dont feel comfortable committing to a large purchase like a piece of furniture, or a whole house full of new furniture, without first trying that couch or mattress out in the store. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The entire experience was so bad and I would never order from the again. Delivery: When you spend $2500 at Raymour & Flannigan, receive up to 20% off your entire order. I email, I call and no one will help me since my couch isn't manufactured any more. Copyright 2022 Consumers Unified LLC. Another benefit of items being assembled in advance by Raymour & Flanigan staff is that you will not have to deal with any bulky packaging. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. 100% of a How do I know I can trust these reviews about Raymour & Flanigan Furniture? This went on for almost a week. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! Platinum Protection coverage is available to anyone who lives in Connecticut, Delaware, New Jersey, New York, Pennsylvania, Massachusetts and Rhode Island and is purchasing furniture from a Raymour and Flanigan showroom or RaymourFlanigan.com. Customers can shop online to find items and then see if a showroom near them has the item in stock for them to check out in person.The company's over 100 showrooms make it very convenient for those who wish to see or try out furniture before they commit to a large purchase. Search platinum protection plan we paid for we couldn't believe the lie the salesman told us. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. File a complaint to Raymour & Flanigan Furniture. |, Raymour & Flanigan Furniture and Mattress Store. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. Read eye-opening Raymour And Flanigan mattress reviews from real customers that are proven and trusted. For smaller decor, the brand uses mail and courier systems. This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. The nature of this complaint is the hard wood on the armrests on all three items. Privacy Policy. Now I had to pick it up in my car in which it barely fit! Mattress, furniture and Platinum coverage plans available. Then to top it all, the lounge came in a box that needed assembly. Take your money elsewhere. %PDF-1.7 % Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. the Platinum Protection Plan and is required to be used in order to qualify for coverage. This is, by far, one of the most luxurious mattresses we have tested. When I called Raymour, no one took responsibility or apologized. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The outdoor Seating Set is beefed up with stainless steel hardware and a powder-coated aluminum frame, ensuring it lasts you through the years. How those businesses take care of those complaints is what separates good businesses from the rest. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. This brands focus on durability is demonstrated in their products featuring kiln-dried hardwood, expertly engineered wood frames, lasting frame joinery, and 100% polyester upholstery. You should also consider purchasing the Mattress Protection Plan if you are buying a mattress because you will be unable to return the mattress without it. This is a nice perk. NOTHING for weeks. Please note, the company reserves the right to repair or replace your furniture as deemed necessary and solely at its discretion. Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. Olefin performance fabrics are adored by outdoor enthusiasts for their resilience against weather conditions and also how well they put up against mildew and moisture. Raymour & Flanigan Furniture - worst furniture store ever!!! Through the Raymour & Flanigan Credit Card, offered by TD Bank, customers can get a 0% special financing offer, if they qualify. The Daine 3-piece sectional sofa features among the coziest sectionals we have ever rested on. All items are placed for you. REBUTTAL BOX Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I've ordered mattresses and box springs relying on manager's advice. Assembly is available on some shipped items but not all. Who is ED Magedson - Founder, Ripoff Report. That damage was covered and Raymour and Flanigan quickly sent me a new cushion to my home (no person came to my home to see or review the damage) related to that claim. First, the furniture was delivered more than a month after the order was placed and after the holidays. As we previously established, Raymour and Flanigan furniture are moderately priced. Submit a complaint and get your issue resolved. Get buying tips about Furniture Stores delivered to your inbox. I got it. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". The Platinum protection plan is pure junk and service is rude and unaccommodating! As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. Absolutely appalling! I have called to cancel on hold an hour and disconnected! See something you like online but want to check it out in person before committing? Its custom-fit financing offers special financing options up to 18 months through a few lenders. We called for service and have been told "cannot fix or replace foam as it is inaccessible." Raymour & Flanigan also notes that acquiring ownership by leasing costs more than its cash price. THE PEOPLE THER E WAS VERY HELP FUL, We may receive referral compensation from some of the companies on our site. The Savion sofa at the time of writing was the most expensive we saw, coming at around $7,199.95. This is the best way to manage and repair your business reputation. I informed her that I was unaware of this and never told. Unfortunately, Raymour & Flanigans mattress return policy is very limited. Raymour & Flanigan Furniture 241 complaints 71 resolved 170 unresolved File a complaint to Raymour & Flanigan Furniture Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information We purchased a sofa with chaise in 2020. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. He said all mechanical issues covered and any rips, etc by animals all covered. Don't trust their sales people. If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. I am filing a complaint. deserve their business. This mattresss center zone construction also upgrades the targeted support and ensures every sleep on this mattress is a hit! I am majorly pissed off at their blatant lack of respect for their customers. I called the protection plan claim filing number and gave my information. Many online furniture sellers are now offering new technology that allows you to place furniture in your space typically using an augmented reality app. Companies that are paying subscribers can be I'll let y'all know how this turns out. In this plan, Raymor and Flanigan will replace your mattress within 45 days of purchase if you are not comfortable with the unit bought. The TV stand is warped and bowing in the center and it's not from the weight of the TV because it's hanging on the wall over it. Raymour and Flannigan Platinum Protection. The salesperson was helpful. No longer selling item. Well start sending you the news you need delivered straight to you. Warranty: Lingo This guys are just making money and never do anything for you. What types and styles does this brand have? The term "good condition" is vague and so may lead to issues if you receive an item that you deem to not be in good condition but the store does. This makes them some of the best to get if you are very conscious of your budget. Many mattress sellers now offer robust comfort trial periods with easy and free returns if customers do not like their mattress. Q Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. Thank you Watchung store for the lesson, will never use you again. Traditional, contemporary, rustic, modern, etc. Warranty When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! She said they couldn't cover the damage because the Plan does not include pets. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. We value your privacy. For home dcor, arrangements will be made to exchange the item. If you select delivery, you may receive it free of charge. Share your photos and videos with others to prove the truth of your words. I could be from me. Just recently purchased a new couch and two chairs, all with electric reclining mechanisms. | Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. Of course, we would not forget the Dacron wrapped foam cushions for this sectional struts. This is a scam. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This mattress is enhanced with the famed T3 Pocketed Coil Technology. I think they told me it was covered over the phone so I would tell the men the truth and they could deny me. Hiding negative complaints is only a Band-Aid. Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. Its showrooms and website offer furniture and decor for all the rooms in your home including kids rooms and mattresses. It is not a loan, credit, or financing. It looks horrible! If a company has a Visit Site and/or phone number next Raymour & Flanigan offers a 5-year protection plan. The set costs thousands of dollars. Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Most discussed complaints Platinum coverage warranty Raymour & Flanigan Furniture alternatives https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. Privacy Policy I think the cost depends on how much you're spending. Chat Index The latter is one of the most sophisticated cooling technologies in the mattress industry today. Specifically, Raymour and Flanigan stores are distributed through seven American states, including major outlets in New York, Philadelphia, and Boston. New comments cannot be posted and votes cannot be cast. He was aware that I've chose a long term, but hadn't mention that this is not applicable to this items. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and | So inconvenient. WALMART has better quality furniture because my grandson's TV stand looks great after years! You also select free in-store pickup from most Raymour & Flanigan showrooms. The posting time indicated is Arizona local time. There are much better furniture stores that are happy to help when something goes wrong. (with pics), Best Buy vs B&H Camera protection plan? Rules EARLY FAILURE. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables