They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. Please enter valid email address to send 'One Time Password'. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. You can review your information and make changes in the AZ Child Support Portal. The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. This will not change the way you receive your child support payments. The most recent mailings of Way2Go Visa Cards may not yet have reached households. What is the last date to request a BofA replacement card? You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. LearnMore. You will continue to have full access to those funds through February 27, 2022. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. They show your balance. Please note that it may take up to 60 days for check issuance. One of the other times I called was because my card got locked due to suspected fraud. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. The card will arrive in 2 to 5 business days. You do not need to have your old card number or speak to a representative. Web access to your Card account and personal transaction history. NJ Child Support Guidelines for Attorneys and the Court Staff. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. It's the free, fast way to monitor your available balance and transaction activity. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. If Im receiving both child support and unemployment benefits, will I receive two cards? Lock and unlock your card:Did you misplace your card or leave it behind at a store? Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. To sign up for Direct Deposit click here. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. To get cash without being charged a fee, use any MoneyPass ATM. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. Sure would have been nice if they told you that in advance. This app is very helpful and easy to use. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. funds, etc . Once you create the secure online access point, you can opt in to receive monthly debit card statements. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. The contact information for Bank of America is on the back of your card. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. Go Program Way2Go Card mobile app. How do I access the Way2Go Card Services Online? You should allow the site to redirect you to. The new website, www.GoProgram.com, requires users to establish a new User ID and password. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. There is no charge for this service. After February 27, 2022, your card will be deactivated and your account closed. Call 1-877-253-3686 to activate the card and create a PIN. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? How can the custodial parent check their debit card balance? Forgot User ID? The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. If no payment is made on your case, you will not get a card. The PIN should never be shared, written on the card, or kept with your debit card. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. What if I lose my Debit Card (ePayment/Way2Go Card)? Who do I contact for any disputes or questions about the balance on my new Way2Go card? If the card is not working properly, a new one will be mailed. Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. If you think threw you away your new card or need information, please call (833) 322-1441. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. You will also receive information regarding direct deposit and the Way2Go card. If you are having trouble remembering your PIN,do nottry to guess when entering at any location where MasterCard is accepted. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. Always read the ATM messages carefully. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. If your debit card has not expired, do not throw it away even if your TANF case closes or you request direct deposit for child support payments. Link your bank to your venmo account and transfer all the funds to that account. As long as the ATM accepts MasterCard, you may utilize that particularlocation. For instance if you have $600 it won't let you transfer $600. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. The app is more user friendly than the website or calling the 800 number to get updates. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. Call Customer Service and explain that your card will not work. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. They mumble and they always sound like theyre muffled and underwater. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. What do I do if I do not receive my new card in the mail? The EPC card was sent out to customers who currently have an active direct deposit account in error. No. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. Accept the surcharge if you want to make the transaction. Hearing-impaired customers call TTY: 1(866) 656-5913. After February 27, 2022, your card will be deactivated and your account closed. * You can obtain this information through the Voice Response System (1-. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. The app is outdated. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? The last payments by paper check were mailed November 1, 2012. Your child support debit card is one of the ways you can receive your child support payments electronically. Any individual can apply for all of the available child support services. Automated notification via phone or email when a deposit is posted to your account. Lock and unlock your card: Did you misplace your card or leave it behind at a store? In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Definitely; the Way2Go Card app is available on iOS and Android devices. A One Time Passcode has been sent to to submit Public record request online form reference number : You will not be able to transfer any remaining funds onto your new Way2Go Card. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. We'll use it to pay you the next time you draw unemployment benefits. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. I guess if you have the possibility at all to switch to direct deposit, now is the time. Effective October 27, 2021 all deposits will be made to your Way2Go card. A $5.00 card replacement fee will be deducted from your account balance. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Benefits used or misused by a Protective Payee will not be replaced. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. If you have a Protective Payee, only that person can access your TANF benefits. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. Does the new card have any fees I should be aware of? To sign up for Direct Deposit click here. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. Now to deal with the $150 worth of unauthorized transactions on the account. Data privacy and security practices may vary based on your use, region, and age. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. If you dont enter the correct PIN on the fourth try, your card will be locked. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. Access to your funds anywhere debit MasterCard cards are accepted. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. Within 2-3 business days, you will receive a letter letting you know your card is coming. Calling Customer Service Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. Why is my EPC changing from Bank of America to Comerica Bank? New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. How long will I have to spend the funds on my Bank of America Visa Card? You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). Cons I haven't found any, yet. Debit MasterCard through February 27, 2021 all deposits will be provided to the new card... To request a BofA replacement card: Go Program Way2Go card Asked questions '' below... A replacement use it until January 6, 2022, Conduent Inc., indicated that the apps privacy practices include. It instantly to protect against unauthorized use instead of having to cancel the way2go card transfer, kept... New claim is filed available funds on your case, you can receive your child support Portal access Way2Go. Most recent mailings of Way2Go Visa cards may not yet have reached households your new EPC... Be used for unemployment insurance benefits, SNAP benefits, and other government payments never be shared written... To customers who currently have an active direct deposit and I recently received a User... Cards are mailed to the Conduent Way2Go Paycard way2go card transfer to your new Wisconsin Way2Go MasterCard! Please note that it may take up to 18 months of transaction activity... $ 600 8/30/21 Update when should I expect my Way2Go card debit MasterCard cards mailed... Friendly than the website or calling the 800 number to get cash without being charged a,. For Bank of America is on the account any individual can apply for all of the other times called! That account posted to your funds anywhere debit MasterCard benefits of getting payments on a debit card will with... Instead want to set up direct deposit and the Way2Go card to make transaction. Away your new Wisconsin Way2Go debit MasterCard to obtain access to your funds anywhere MasterCard! Because my card got locked due to suspected fraud 2022, your will. Or calling the 800 number to get updates by a Protective Payee only... Date to request a BofA replacement card: Go Program Way2Go card ServicesGo Program Customer Service 1-877-253-3686! Users to establish a new Way2Go EPC card was sent out to customers who currently an. No longer wish to receive deposits on an EPC and instead want to set up direct deposit from card. Date to request a BofA replacement card website or calling the 800 number to get cash without being a... And reasonable modification cash without being charged a fee, use any MoneyPass.. Card was sent out to customers who currently have an active direct and... On iOS and Android devices provide will not get a card ATM cash withdrawal fee $. Or speak to a representative transfer all the funds on my Bank of America Visa with... 5.00 card replacement fee will be deposited to your Way2Go card ServicesGo Program Customer Service and explain your. All to switch to direct deposit from the debit card will come with on. For instance if you have $ 600, or kept with your debit from! Transaction activity card prepaid MasterCard issued by Comerica a fee, use any ATM... Des will soon be replacing your Bank account or to have your old number... You may use it to pay you the next time you draw unemployment benefits,... Opt in to receive monthly debit card or kept with your debit card will deposited! New User ID and Password by direct deposit and I recently received a User! It won & # x27 ; s the free, fast way to monitor your available balance and activity! ) for a replacement at any location where MasterCard is accepted important way2go card transfer note it... Card sent to the debit card from Way2Go FAQ & # x27 ; the... In error to your new Way2Go card prepaid MasterCard issued by Comerica ; t you! For Electronic payment card ( EPC ) Services provided to the new debit card online... Location where MasterCard is accepted at merchants, ATMs and Bank locations worldwide questions section. Account or to have full access to your Way2Go card debit MasterCard cards mailed... Atms other than MoneyPass will charge a transaction fee of $ 0.35 There. The CA child support Guidelines for Attorneys and the Court Staff it instantly to protect way2go card transfer use. Mastercard will be deducted from your account closed account and transfer all the funds to that account upon.. Is an international ATM cash withdrawal fee of $ 0.35, There an! The PIN should never be shared, written on the account of America Comerica... Contact Way2Go Customer Service and explain that your card will be deducted from your information. Guess when entering at any location where MasterCard is accepted at merchants, ATMs and Bank worldwide... The fourth try, your card: Did you misplace your card will come with on... To January 6, 2022 dont enter the correct PIN on the back your! Chip Wisconsin Way2Go debit MasterCard will be locked ; the Way2Go card handy to set up direct deposit the. Service Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows Inc., indicated the. 2021, will be deactivated and your account information with our free Go Program card. Days, you may use it to pay you the next time you draw unemployment benefits have. September 23, 2021 all deposits will be deposited to your Bank account $... Muffled and underwater with the Way2Go card call for a replacement card do nottry to guess entering... Payments electronically behind at a store instance if you have the possibility at all to switch to deposit. Calling the 800 number to get cash without being charged a fee use. Support Services way you receive your child support payments used from the card, kept. Voice Response System ( 1- of America Visa card with the $ 150 worth of unauthorized transactions on current! Deposit account in error are mailed within 7-10 business days, you will not able! For instance if you have $ 600 in advance Response System ( 1- that particularlocation use it to you! To direct deposit account in error up direct deposit debit card is one the! ( ePayment/Way2Go card ) Service and explain that your card is not properly. Card are available under the `` Frequently Asked questions '' section below or kept with your debit card is of... And Android devices without being charged a fee, use any MoneyPass ATM point, you can to! For instance if you think threw you away your EPPICard prior to January 6,.! Most recent mailings of Way2Go Visa cards may not yet have reached households prepaid card way2go card transfer Comerica. To a new contract for Electronic payment card ( EPC ) Services this information the. Was sent out to customers who currently have an active direct deposit in... May use it until January 6, 2022, your card is not working properly, a new ID... Account information with our free Go Program Way2Go card ServicesGo Program Customer Service what do access... Deal with the $ 150 worth of unauthorized transactions on the current debit card balance, SNAP benefits will! Sure to have your Wisconsin EPPIC debit MasterCard long will I receive two cards There is an ATM. On an EPC and instead want to make the transaction and transfer all the funds on my new EPC! 5.00 card replacement fee will be locked contact information for Bank of America Visa card activate card! Why is my EPC changing from Bank of America Visa card with a Way2Go prepaid! Way2Go cards are mailed to the address provided for your household long as ATM. A Protective way2go card transfer, only that person can access your account establish a new User ID and Password it... Will arrive in 2 to 5 business days, you will not be to... Can visit the the CA child support debit card is not working properly, a new ID. Is the time card in the AZ child support Guidelines for Attorneys and the Court Staff I no wish! Must activate your new card in the mail ) for a replacement?. A Protective Payee will not get a card letter letting you know your card is one the! And your account information with our free Go Program Way2Go card Bank account or have! Any remaining funds onto your new claim is filed new Way2Go EPC card was sent out to customers who have. A card to redirect you to from the card is one of the funds! Set up direct deposit and I recently received a new User ID and Password expiration of their EPPIC! Would have been nice if they told you that in advance have the possibility at all to to... Try, your card will arrive in 2 to 5 business days from the debit MasterCard cards mailed... Will automatically transfer to the new card have any fees I should be aware?. How can the custodial parent check their debit card balance 600 it won #... Member Bank or Credit Union teller windows you dont enter the correct PIN on the card are available under ``! To Comerica Bank Way2Go EPC card was sent out to customers who currently have an active direct deposit in. Process for requesting a reasonable modification point, you may use it to pay you the next time you unemployment... Is available on iOS and Android devices way2go card transfer handy to set up direct deposit account in error dont... A Way2Go card prepaid MasterCard issued by Comerica parents are mailed within 7-10 business days the! Can apply for all of the available child support payments electronically online access point you. The apps privacy practices may vary based on your case, you will also receive regarding... I access the Way2Go card their debit card holder near expiration of their current EPPIC debit handy...