I would have expected the charge and process to be fairly well displayed in the drop off zone. Apparently it happens all the time - in which case why not so something about it. Click here for more information on the drop off zone, charges and payment options. Disgusting I have balance issues and she took particular attention with her driving and making sure I was safe on the cart whilst she retrieved the above until my daughter arrived. What is the Gatwick drop-off charge? While I understand normal (ta && ta.queueForLoad ? The real Swiss Tony. I must have left the airport within 15min of landing. If you aren't sure which option is right for you, then we can help you choose your ideal . 4.3 Dropping off and picking up other than for the orecourt User's normal business activity will require the Forecourt charge to be paid. First name Last name Phone Email Password Show. There are young children and this service is totally unacceptable, reading reviews it is a regular occurrence. I was introduced earlier this year. Whether you're travelling for business or a much-needed family holiday, airport parking couldn't be easier. Drop-off areas are located right outside the terminal for the easiest and quickest way to drop-off passengers. Don't forget that you can login or create an account to manage your orders and bookings online. There is a 5 charge for vehicles entering the drop-off areas, discounts and exemptions apply. Im a taxi driver and have had Autopay since the charge was introduced. my daughter took a photo and of course I promptly forgot till today. Just about sums up the airport as a whole, and that is just going through the motions without providing any worthwhile customer experience. It was terrible. Thank you very much Debbie. Britain's second-biggest airport will charge 5 for cars dropping off or picking up passengers from 2021. And the signage doesn't tell you about the 100 fine you get if it's unpaid by the following day by midnight. It applies to the designated drop off zones in both north and south terminals. Confirmation of a successful application will be sent by email. You can contact Customer Services here or by telephone: 0345 050 7080 (option 4). Shaun Bosley, from Brighton, received 100 'final notice' from NCP after drop 2.11 When entering the drop off zone your vehicle registration details and personal details will be processed via CCTV and ANPR for enforcement purposes, to calculate the relevant parking tariff (if applicable) and to recover any outstanding Parking Charge. In the end I gave up or would have missed boarding my flight. If you stay more than 10 minutes, you will pay a higher charge: 5 for 10 minutes 1 for each additional minute up to 20 minutes It left partner and self really flustered. You are a credit to the Assistance Team. And they have built this lovely area with gates 1- 6 however when flying to Canada 2 years ago in the general waiting area were these very disgusting dirty ripped chairs (seating) they have replaced them with new fresh clean seats. 2.10 If you do not comply with any of these requirements you will be issued with a Parking Charge Notice requiring you to pay any unpaid parking charge(s), together with an additional amount representing an estimate of the additional expenses we will incur as a result of your non-compliance (including without limitation debt recovery costs). Airline informationWhich terminal; airline contact numbers. Its taken me an hour on the phone and by the time I get paid ober two weeks to get my money back. We do not accept responsibility or any liability to you where the performance of this contract is prevented or affected for any reason outside of our control, including but not limited to: war or threat of war, riots, civil strife, terrorists activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, pandemic or technical problems to transport, closure or congestion of public transport links, cancellation or changes of schedules in relation to any scheduled flights or business or personal travel plans, changes to government advice, regulations or law and all similar events. This area has been designed for quick pick-ups, so unattended vehicles aren't permitted. Alternatively you can drop off, pick up and park for free for up to two hours in our Long Stay car park. If you are dropping off passengers, please use the drop off zones or the free option in our long stay car parks. 3.5 The exemption is only applicable for the individual or their driver for one visit, if additional visits are made on the specified date this will be noted as abuse of the fee waiver. And they have built this lovely area with gates 1- 6 however when flying to Canada 2 years ago in the general waiting area were these very disgusting dirty ripped chairs (seating) they have replaced them with new fresh clean seats. You can drop passengers off by car outside the terminal buildings in the designated drop-off zones. In the event of a breach of the restrictions, the vehicle keeper details will be requested from the DVLA, in accordance with all Data Protection Act guidelines. more, You seem to have JavaScript disabled. They should collectively be ashamed of themselves. In both zones it now costs 5 for the first 10. Hi All, be very careful. A. motorist who received a fine after driving through Gatwick Airport's drop-off area challenged it using ChatGPT artificial intelligence (AI) and won a much . 26 October 2021 at 2:03PM in Parking tickets, fines & parking. 1.4 We will not be liable to you for any special, indirect, or consequential loss, including but not limited to: any loss of profit, loss of enjoyment, loss of revenue, or loss of earnings. I arrived at the airport with a 4 hour wait for the departure gate to open for pre security.There is not enough seating and got backache and felt terrible.I am not impressed with this airport .Just an expensive starbucks5 a coffee!Few seats and all taken Uncomfortable seats and impossible to rest. PostPay Sign in or Register for AutoPay Please note: This is not your myGatwick account Email Register for account? Looked at the photo again and it appears I will be getting a penalty notice for 100 reduced to 60 if I pay within 14 days Had my daughter not pointed this out I would absolutely have missed this. You can request this from the taxi company in advance and use the confirmation email to show your taxi driver that you are exempt. It's extremely stressful and there is never anyone to ask. Our management reception is on 5th floor, Destinations Place, South Terminal. Follow the signs for 'North Terminal long stay' or 'South Terminal long stay', depending on which terminal your passenger is flying from. Details on the airport website. The Gatwick drop-off charge, first brought in back in March 2021, costs a minimum 5 payable by anyone travelling to either terminals drop-off areas. After contributing at least 1000 in drop off charges through Autopay I still get PCNs. Airport hotels: 0871 360 2427 Car parking - 0330 333 9268 or fill in our online feedback formDrop off Charges payment queries -customer.service@ncp.co.uk or 0345 050 7080 (option 1)To make automated drop off payment call 0330 174 4503Flights and holidaysbooked through this website only: 0800 298 9437 or +44 161 888 0831 from overseasGeneral information (recorded message): 0344 892 0322Live flight information: 0344 892 0322 Lost property: 01293 223 457 orwww.lostproperty.orgmyGatwick: myGatwick related feedbackfill in ouronline feedback formPark & Stay: 0871 360 2427Premium Passport Control and Premium Security sales and information: 0330 333 9268 or fill in ouronline feedback form, Air Traffic Control: ANS andwww.nats.co.ukAirline routes: www.caa.co.ukCustoms allowances: www.bia.homeoffice.gov.ukDept for Transport: www.dft.gov.ukImmigration: www.bia.homeoffice.gov.ukLanding slots: www.acl-uk.orgLost property: gatwick.lostproperty@excess-baggage.comResolving travel problems: www.caa.co.uk, Gatwick Express: www.gatwickexpress.comOther trains: www.nationalrail.co.ukNational Express: www.nationalexpress.com, Fill in our online feedback formTel:0330 333 9268Book parking now, or Tel:0330 174 4503 (automated payment line), Customer Services:Web:https://www.ncp.co.uk/help-centre/Tel:0345 050 7080 (option 4), Sign up for exclusive Gatwick offers, news and competitions, Take a look at some of the great prizes you could win, Ask our chatbot for any flight info or shopping and eating queries you may have. Show all Hide all Are Blue Badge holders exempt from the drop-off charge? We also ensure all reviews are published without moderation. The drop off area is run by NCP, so they'll be able to help. Please note that normal charges apply in the car parks. Some people have been issued tickets so you need to make sure you follow the rules, Get the latest traffic & travel stories from Surrey Live straight to your inbox. & ParkingFrom 82.00*. I drove through Gatwick South. As always you can unsubscribe at any time. 1 for each additional minute up to 20 minutes. Get notified by e-mail when a reply is posted. Writing this whilst sitting on a plane that had 2.5 delay, so flew in at approx 1am uk time, 2am european and have been told an hours wait on plane, as no buses. Its taken me an hour on the phone and by the time I get paid ober two weeks to get my money back. including Gatwick Airport bye-laws; 8.1.14 smoking anywhere within the drop off zone and the immediate vicinity of the drop off zone; 8.1.15 leaving the drop off zone in a state or condition unfit for use by other persons using the drop off zone; 8.1.16 using any area of the drop off zone as toilet facilities; 8.1.17 any anti-social or annoying behaviour which may cause offence or inconvenience to us or any other user of the drop off zone including, but not limited to, drinking alcohol, taking or dealing with illegal substances, fighting and/or loitering or having any animals off a lead when outside of a vehicle. While the fee starts off at 5, it can increase based on how long you spend. Gatwick Airport Drop-Off Charges of 5.00 will start from 8 March 2021. In the event of vehicle breakdown, you must immediately contact a member of our staff to ensure that your vehicle removal is organised without causing damage or danger to any other person or property in the drop off zone; 8.1.4 any service work, maintenance, cleaning or repairs to any vehicle; 8.1.5 undertake any business activity, at the drop off zone (with the exception of a business involving the dropping off of passengers at the drop off zone) including, but not limited to, in connection with selling, hiring or other disposal of the vehicle or any other services; 8.1.6 filling or emptying vehicle fuel tanks; 8.1.7 misusing, obstructing or damaging any facilities or other vehicles in the drop off zone, including but not limited to, dropping litter or fly-tipping waste on the drop off zone; 8.1.8 using unroadworthy or uninsured vehicles; 8.1.9 driving dangerously or too fast and in contravention of the directional signs and speed limits; 8.1.10 making unnecessary noise, including playing music in any way that annoys people in the vicinity; 8.1.11 filming or taking photographs of any vehicles, the drop off zone or other users of the drop off zone; 8.1.12 using the facilities of a camper van, including, but not limited to, the toilet, bathroom and kitchen; 8.1.13 doing or attempting to do anything which is a criminal offence or breach of the law. A man from Brighton who was fined after driving through Gatwick's Airport drop-off area has told the story of how he successfully appealed his unfair fine using ChatGPT artificial intelligence. Question is why they give access to general public?then they send you penalty notices while you are away on holidays. If the vehicle is registered to an Autopay account, please ensure this is disabled when utilising a Blue Badge drop-off exemption, in order to avoid charges being debited automatically. D. Lost my property in the x-ray machine and failed to recover it. And like so many of these stealth taxes, introduced with little fanfare - although as I live fairly close there was a lot of negative comment in my local press. The charge is priced at 5 per visit. #324152. Hi Paolo, sorry to hear you've had trouble paying the drop-off fee here at Gatwick. Please email customer.service@ncp.co.uk or ring them on 0345 050 7080 for assistance. It was a lazy Sunday morning with bugger all happening, not a single person to be seen and no flights. This is the version of our website addressed to speakers of English in the United States. We know that there may be questions you have about Gatwick or your trip. Thank you, David Hawkes. 2.4 The tariff is applicable 24 hours a day 365 days of the year. Please note that if you are a representative, we will need written authority from the individual concerned. NCP are a useless organization with zero response rate with their customer service. Staffed by the sort of people who wanted a job in the forces or police but have no skills when it comes to dealing with a multinational public or in fact any life skills other than Ive got a security lanyard dont argue with me. This includes our right to request and obtain the details of a vehicles registered keeper from the DVLA. Password Forgotten? The lady who took us through departures, Delia by name, was truly delightful, efficient, funny, kind ,warm and very helpful. Awful queue at family passport control on arrival for the third time now. It was good to learn that Gatwick have stepped up and got people to assist those in need. The charge will be 5 for 10 minutes, and 1 for each . Save. This means you may need to pay for a pre-flight snack or drink from the garage's shop before you head off to the airport to make sure youre in the clear. Despite it being the easiest way to get to the airport the cost is not palatable for many. I would give this airport no stars if I could. It's been the same for years now so please Gatwick put some money into improving it for everybody's sake. Find out how we combat fake reviews. Gatwick Airport operates a vehicle monitoring and enforcement operation. Pure example of preying on people who funnily enough need to drop friends and family at the airport in order to use it. Airport is ok. Shambolic ncp parking system that doesnt work for coaches and have to send constant emails for money taken by ncp when it shouldnt be. Gatwick says the fee will promote . My husband was disabled. Terrible talking customers awful dealing with issues. 4.2 The current fee for access to the Local Commuter scheme as at 8 March 2021 is 50 including VAT for 12 months. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 1.1 We will operate the drop off zone with reasonable skill and care (our obligations). Plus a picture of at least one of the signs. I took a friend to help me with our luggage whilst I pushed his wheelchair. 4.3 The fee set out above is subject to our discretion and any fee reviews shall be notified to participants in the Local Commuter Scheme. 3.7.3 Where the driver is a Blue Badge holder who is dropping off a Gatwick passenger for which a commercial transaction is taking place. 1.2 We do not exclude or limit in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-111410868', '');}, 'log_autolink_impression');car parking charges, I am totally against fees for dropping people off. 1.3 You use the drop off zone at your own risk. Full Version: nj47. 4.2 The dropping off and picking up must take place on the designated forecourts. A disgrace. The COVID-19 pandemic has had a devastating impact on the aviation industry and as an airport we need to look at new revenue streams to help us continue to protect jobs and income while we rebuild. In the whole journey it was the only negative experience (again). The rest of the airport is lovely and bright and clean, but these seats have had thier day. Gatwick and Heathrow drop off charges: How much does it cost and how do you avoid it? For what it's worth, the Long Stay (ta && ta.queueForLoad ? The signage at Gatwick Airport is so poor, you can never find your way out from either terminal, particularly for the pick up points for taxis. Preview. You must register the taxi details in advance to be exempt from the drop-off charge. I have balance issues and she took particular attention with her driving and making sure I was safe on the cart whilst she retrieved the above until my daughter arrived. Suggested companies are based on peoples browsing tendencies. An exemption can be applied for by creating an online account and providing the information below. Shouted at take belt off, take container from here, move to one side, take whole thing and put on side. Read our community guidelines. If you've arrived a little early, or your passenger's flight is delayed, don't worry, there's plenty to do whilst you wait. Blue badge holders can apply in advance for free access. GATWICK Airport has warned holidaymakers against a new 'travel hack' to avoid paying the drop-off charges. Thank you for your help. Compromising security for members of staff. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110677980', '');}, 'log_autolink_impression');airlines could add a Covid tax they would . 4.1 The forecourt is to be used solely for dropping off and picking up Gatwick ID Pass Holders to and from their place of work. - car park can be expensive during high seasons. Starting at the station on Longbridge Way crossing the road takes you to a pedestrian path which takes you directly to the airport via the Northway. Auto Pay accounts should be set up before you enter the drop off zone in order for your account to be debited. Yes, you can create an AutoPay account where you can register your vehicle details and add a payment card which is automatically debited after each use of the drop off zone. It should clearly state general public cannot park here this entire car park is for staff. Details here - https://www.gatwickairport.com/to-and-from/picking-up-dropping-off/. It is the responsibility of drivers to ensure that their vehicle is not in breach of any restrictions or indications. Don't use the car park machines just pay at the barrier. The North Terminal forecourt drop off area is on the lower level between the Sofitel and the multi-storey car park and is signposted from the approach roads. 140 reviews. A motorist who received a fine after driving through Gatwick Airport's drop-off area challenged it using ChatGPT artificial intelligence (AI) and won a much-reduced penalty. Provided you stick to Shells rules it's a good way to get out of paying, which is subject to a fine if you dont pay by midnight the day after you drop someone off. It's extremely stressful and there is never anyone to ask. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Keen to meet a passenger in the arrivals area? After contributing at least 1000 in drop off charges through Autopay I still get PCNs. Predictably frustrating time at passport control. The Gatwick drop-off charge, first brought in back in March 2021, costs a minimum 5 payable by anyone travelling to either terminal's drop-off areas. Gatwick is to impose a 5 drop-off and pick-up fee. When to check-in; security restrictions; hand baggage rules, ParkingBook parking; change a booking; which car park? Thank you very much Debbie. Taxis will be able toadd thedrop offchargeto thetaxi fareas many already do when picking passengers up from the short stay car parks. Our Customer Services team will respond to all complaints as soon as possible, however if your complaint requires some form of investigation then we aim to offer a full response within 35 working days. Use the links below to find out the answers to our most frequently asked questions. All rights reserved. A driver who received a fine after driving through Gatwick Airport's drop-off area challenge it using ChatGPT artificial intelligence (AI). In such circumstances, separate notices specifying the relevant order or byelaw will be displayed in the drop off zone and we reserve the right to take enforcement action against you (including through court proceedings) for breach of such order or byelaws. Verification can help ensure real people write reviews about real companies. In the end I gave up or would have missed boarding my flight. Gatwick parking deals from only 5.87 per day or 46.99 per week. Airport security is a farce. To use our mobile site, please enable JavaScript. 10%off can also be applied if you are a member. So if you want to travel to Gatwick Airport you will have to pay an extra 5.00 fee. South Terminal Gatwick Airport, Gatwick RH6 0LL, United Kingdom. London Gatwick told us: " Unlike many airports, Gatwick does not charge to drop off passengers. Click here for our roll-up car parking prices. Just to add to TU, so you were picking up in the drop off zone and the number plate recognition system caught you and then you didn't pay at all. Please note that this option is charged at our standard Short Stay payment rate. We must enforce these restrictions for the safety of members of the public and Gatwick Airport staff. The drop off zones are conveniently located on the forecourt outside both North and South Terminals, just a short walk from check-in and departures. A number of comments were left under the video with a mixed reaction. This tactic gained some online attention over the past week when TikTok user @_footluce posted a video detailing the hack which received more than 55,000 likes. Its been the same for years now so please Gatwick put some money into improving it for everybodys sake. Whilst the cameras may act as a deterrent to criminal activity, we do not make any representation as to the coverage provided or guarantee of the security of your vehicle in the drop off zone. Red routes are clearly marked around the airport roads with signage and double red line road markings. 7.2.5 where we reasonably believe the vehicle has been abandoned which shall be where the vehicle has been unaccompanied in the drop off zone for more than 1 hour. 4.10 We will notify all registered users approximately 14 days prior to expiry of their pass. Re: Gatwick drop off/ pick up charges . Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We'd love you to tell us about your experience at the airport - good or bad. The signage at Gatwick Airport is so poor, you can never find your way out from either terminal, particularly for the pick up points for taxis. If we do not, we are only responsible for direct loss or damage you suffer as a foreseeable result of our breach of our obligations or our negligence or the negligence of our employees. Jack Evans. To apply, complete the Forecourt Access Request form and submit this to your authorised signatory. * Pick Up if you are quick. Further fees may be incurred if the Parking Charge Notice remains unpaid. I wonder if this is a new system? Flight informationLive flight information; route-maps; timetables; which terminal? By. Local commuters are NOT exempt from the drop off charge at Gatwick, however, the Local Commuter Scheme can provide access to Gatwick Airport Station for people living close to the airport who regularly use the station to commute. In the whole journey it was the only negative experience (again). Thanks, -Nicole . 4.1 For all enquiries concerning the Local Commuter Scheme please visit gatwickairport.com/dropoff. Shocking display of more extortionate parking charges here by NCP at Gatwick airport. The signage at Gatwick Airport is so poor, you can never find your way out from either terminal, particularly for the pick up points for taxis. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. Its extremely stressful and there is never anyone to ask. You can park up, meet your friends or family, and help them transport their luggage back to the car. Paying the charge Since the spring of last year charges have been introduced for vehicles using the drop-off zones at both the North Terminal and South Terminal. Date of experience: 11 February 2023. Gatwick Drop Off Charge - Grace Period? Applications on or after the date of travel may not be accepted. New bookings Existing bookings Opening hours Tell us what you think Writing to us Mar 7, 2022, 5:36 AM. 3.7.4 The dropping off and picking up other than on the designated passenger drop off done. If you dont feel happy with how we've handled your issue, you can write to GATCOM who monitor the quality of services provided at Gatwick: The Honorary SecretaryGatwick Airport Consultative CommitteeCounty HallChichesterWest SussexPO19 1RQ, Customer Service teamGatwick Airport LimitedDestinations PlaceGatwick AirportWest SussexRH6 0NP, The date, time and location you were at the airport.