Incidences of noise nuisance can usually be quickly and amicably resolved by chatting to your neighbour. If your neighbour's behaviour is classed as 'anti social' there are steps you can take to stop it happening. Hi Andrei, really sorry to read about your experience here. You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. 19059R. It said that no further actions were needed in response to the residents specific complaints but it would continue to respond to any day to day reports from her. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. Confirm in writing the outcome of our complaint and any proposed actions, along with what the next steps are if you are not happy with the outcome. Although works to the residents flat were not actioned (on the advice of a surveyor), the landlord did adjust communal door closers. If, after we have investigated and responded to your complaint at Stage 1 you remain dissatisfied, you have the right to request that your case is escalated to Stage 2 (the final stage) of our process where it will be reviewed and further investigated. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. On the other side of your This is known as Cuckooing. You can make a complaint if: You live in one of our care homes If you rent from a housing association, you could ask them about finding a mediator. Complaint cases received April 2021 March 2022 Housing associations by complaint cases received Landlord Name Cases London & Quadrant Housing Trust In summary, the landlords decision that the residents breach of confidentiality allegations were too old to be considered through the complaints process was appropriate. The landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. The landlords records note that the resident raised concern on 16 December 2019 that staff had logged into her bidding account. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Hi Alison, please can you email us at contactus@sanctuary-housing.co.uk and we'll do all we can to help? Resolver is free. WR1 3ZQ. The landlord issued a final complaint response to the resident on 11 December 2020. And 10 years for my front door to be fixed properly YES ten years!! the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. Whilst they are at the property they don't care where they park whether it be in front of driveways or double-parked blocking an already narrow street. Its all too common for providers to ignore their customers and expect them to put up with shoddy service. But you need to work. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. Your experience can help others make better choices. Sanctuary. 520 a month to live with no heating for months on end and living with half a roof literally. Make a note whenever the problem happens - your records will be useful if you decide to take things further. It is not the Ombudsmans role to decide if the actions of the alleged perpetrators amounted to ASB, but rather, whether the landlord dealt with the residents reports about this appropriately and reasonably. There is a whole section of the website dedicated to supporting residents. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. Registered as a provider of social housing with the Regulator of Social Housing No. Sanctuary. WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. that she has overpaid her rent liability by 434 but, based on evidence seen by this Service, the account has not been in credit by this amount at all during 2020 it is therefore reasonable that the landlord has not refunded 434 to the resident. WR1 3ZQ. The landlords ASB policy outlines that it should investigate potential ASB by using diary sheets, interviewing potential witnesses and employing a multi-agency approach (for instance, with the Police). it was not obliged to take enforcement action. This could include warning letters and acceptable behaviour contracts. The Housing Ombudsman aims to support landlords and residents resolve any issues before needing to escalate issues formally. In reaching a decision we consider whether the landlord has kept to the law, followed proper procedure and good practice, and acted in a reasonable way. A big hurrah for the outcome! Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. Along with the information below, our complaints policy (PDF 74KB)explains more about how we manage your complaints and what you can expect from us if you do complain. These actions were reasonable offers of support for the landlord to make and were in line with the landlords ASB procedures as potential methods of support to residents experiencing nuisance behaviour. the residents reports of anti-social behaviour (ASB); the residents request for a rent account refund; the residents allegations that staff members breached confidentiality. Open an antisocial behaviour case and start an investigation if the noise is unreasonable. With Resolver you can send your case to key ombudsmen and regulators including: Having problems with Sanctuary Housing Association? Companies can ask for reviews via automatic invitations. Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. That leaves it up to them, Ms. Gottsman said. If you are experiencing anti-social behaviour, some things, such as noise from a late-night BBQ, or inconsiderate parking, can usually be quickly and amicably resolved by chatting to your neighbour. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. She advised that she would provide a bank statement. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. Sanctuary wont buy back so we are stuck with it. The landlords ASB policy obliges it to use support and persuasion to modify potential ASB. resident in order to check the account was still active. WebSanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. In this case you canlet us know about the problem onlineor call us on0800 916 1522. lthough it did not immediately request that the resident complete diary sheets, it did make detailed records of each incident reported by the resident. Talk to them, or leave a note under their door. You will be given the option to make your complaint by phone via our mobile app. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. Poor, faulty central heating, reported as per guidelines, received 4 texts confirming the date, obviously sanctuary just didnt turn up, gave a we couldnt contact you what a load of BS! Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. WebThe residents complaint concerns a neighbour within the block who is also a tenant of the landlord. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. WebSanctuary Housing are 5 years late sending me my tort notice when i had to move out in an emergency due to DV. We use cookies to improve your experience of our website. Simple! Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Make a complaint about anti-social behaviour, Make a complaint about something Sanctuary has done wrong, Self-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), Slavery and human trafficking statement (PDF 138KB). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use dedicated people and clever technology to safeguard our platform. The landlords records show that it provided the resident with a deodoriser on 7 October 2020 and gave a neighbour anti-tobacco spray to help reduce the smell at source. If you still think they havent acted as they should, you can go to an ombudsman. For information on Hate crime, please see our dedicated page. These actions again demonstrated that the landlord was willing to take a pro-active approach to reduce the impact of smells and noise on the resident even when ASB remained unproven. Webthen you can report a complaint to us by: Emailing care.complaints@sanctuary-housing.co.uk Completing the attached complaint form or via our website www.sanctuary-care.co.uk Calling 0800 916 1499. who can make a complaint? In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. Im disabled and I have to fight and fight to get anything from these guys. Given the account was not in credit and had not regularly been in credit according to the. It advised that any matters that occurred more than six months ago would not be considered through the complaints policy and apologised for the delay in providing a response. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. WebSanctuary housing association Oxfordshire is a joke moved into our property 22 October 2022 its now been three months and no repair have been completed with 2 young It responds to. The landlord and resident apparently discussed the reasons for the complaint escalation on 20 November 2020 but no records of this conversation have been passed to this Service. However, landlords tend not to be strong advocates for tenants with noise complaints directed at neighbors. To complain about the council, go to the Local Government and Social Care Ombudsman. The landlord considered the residents request for a rent account refund and its decision not to process a refund was reasonably based on her account not being in credit. Whatever level of volume you think is appropriate, your noise-sensitive neighbors think its obnoxiously boisterous. Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. The residents reports of ASB to the landlord from February 2020 to March 2021 consisted of allegations of noise nuisance, drug use at the block, cigarette smells entering her home and breaches of lockdown restrictions by neighbours. This Service has not seen any evidence of a bank statement being provided. 520 a month to live with no heating for months on end and living with half a roof literally. Many thanks. Only talk to your neighbour if you feel safe and comfortable. Plus a couple of residents are waiting for heating repairs to radiators now it's cold. You do have rights. info@housing-ombudsman.org.uk. Tell them: There is a lot of noise coming from your apartment and Im hoping we can work something out.. I can hear running, jumping and shouting. Let us know, Copyright 2023 Citizens Advice. What is a complaint? We have adopted the Housing Ombudsmans definition of a complaint. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. If that doesnt work there are other ways you can ask them to stop, for example by reporting them to the council. If not, it must be reported to the local council. Take 3 minutes to tell us if you found what you needed on our website. A Black tenant has accused a housing association of racial discrimination after discovering that shes been paying more rent than her white neighbours for a smaller . Good morning, sorry to read about the experience you've had. The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. Sanctuary Housing Independent Complaints Group - Countrywide What am I supposed to do? Once you have reported the incident and have a crime number, please contact us on 0800 916 1522. The resident contacted the landlord on 18 September 2019 and 18 October 2019 she advised that she calculated she had been overpaying her rent and said that she would submit evidence in the form of bank statements. Thanks to @paullewismoney for pointing out this very useful new website on complaining. To complain about a housing association, go to the Housing Ombudsman. Investigate your complaint thoroughly to ensure that we fully understand your complaint A separate support agreement dated 14 April 2017 says that: the landlord will appoint a key worker who will work with the resident to assess support needs, identify plans to be achieved and agree regular meetings with the resident to review this plan; in turn, the resident must agree to work with the key worker, the landlord will ensure that personal information about the resident is kept confidential to the staff team and their managers who work with the resident. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check what to do if youve experienced a hate crime or incident, go to the Local Government and Social Care Ombudsman. Verification can help ensure real people write reviews about real companies. Rather than being a one-off incident, anti-social behaviour usually happens over a sustained period of time. We would not normally consider behaviour around different cultures or lifestyles, or which may not be considered unreasonable by most people, as antisocial behaviour. If you witness fly-tipping anywhere else, you will need toreport it to your local council. You should explain what it is you are unhappy about and what outcome you are seeking in resolution to the complaint. Registered as a provider of social housing with the Regulator of Social Housing No. It would never been escalated so quickly without resolver. The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. Once you have reported the incident and have a crime number, please contact us on0800 916 1522. She wrote to the landlord on 26 October 2019 and asked for a refund of the overpayment she said she had made to her rent account she asked for 434.72 to be refunded. To report a non-urgent repair, please use our online report a repair form. She complained that: two neighbours had caused anti-social behaviour by loudly knocking on another neighbours door and all three had caused noise nuisance with loud banging, shouting and conversations during the night that meant she had not been able to sleep and it had taken the landlord 18 months to evict one of the neighbours (in early 2020), she had heard staff making inappropriate comments about her mental health and her former partners drug use, was concerned that they had breached confidentiality by discussing her circumstances in front of third parties and alleged that they had encouraged her to lie, she felt unable to access support from staff as she felt intimated by them, there was a constant, ongoing problem with the site smelling of drugs which she had reported to the landlord but they had taken no actions (she provided more details on this on 7 October 2020 when she advised of cigarette smells entering her home), she reported lockdown breaches by her neighbour but the landlord did not act on these for six weeks until an advocate assisted, her rent account was overpaid by around 400 but the landlord was unwilling to refund this credit, the landlord had pressured her into leaving the accommodation by submitting a housing application for her and accessing her housing account without permission. Chamber Court, Castle Street This, statement covered the residents rent account for the previous 10 months, showed that the account had been in debit for four of the previous five weeks and, . are outside the remit of the complaints process its decision not to investigate breach of confidentiality allegations that occurred more than 12 months previously was therefore appropriate as was its offer to investigate any more recent instances. 1 department doesn't know what the other is doing. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Voice your opinion today and hear what 321 customers have already said. 2023 Trustpilot, Inc. All rights reserved. Telephone: 0300 111 3000. Keep any messages your neighbour sends you and collect evidence if you feel safe to. If youre still not happy with a housing association or the council, complain using their complaints process - youll find it on their website. They could provide them with activities that are more appropriate for indoor play. They may also ask you to give more details about your concerns, or share any other information that you want us to look at. More information about Stage 2 can be found in our Complaints FAQs. DO NOT TOUCH WITH A BARGE POLE!!!!! The resident submitted a complaint by email on 26 September 2020. The worst company to, actually ring to speak to a person. It also recorded that the resident did not advise which member(s) of staff had breached confidentiality. Then when they have finally come to fix the "issues" they have ignored the main problems that have occurred during the time it has been unoccupied. Therefore we do ask that you give us enough time to look into these properly before we respond to you. Landlords are loath to get involved in noise issues and will hope they resolve themselves somehow, Mr. Kaminsky said. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. Between the stage one complaint response of 14 October 2020 and December 2020 (when a final complaint response was issued), the landlord noted the following further actions in response to the residents ASB reports: it recorded that the resident had attended a key worker session on 20 October 2020 but refused further housing-related support, it wrote to the resident on 21 October 2020 about cigarette smoke, advising that residents are permitted to smoke inside their flats but not in communal areas and that it had provided a battery powered air freshener for the area in question and given the resident anti-tobacco smell spray, found an office door was causing the resident disturbance on 9 November 2020 so reminded staff to close doors carefully and use a buffer on the catch, interviewed a neighbour on 13 November 2020, asking them to avoid causing a noise during the night, investigated a report of cannabis smells on 19 November 2020, issuing a final warning to a neighbour as a result, conducted a block walkabout on 23 November 2020, noting it was unable to detect a cannabis smell, reviewed CCTV footage on 24 November 2020 in response to a noise nuisance report, noting that the Police had been called to the block and may have been responsible for some noise, reviewed CCTV footage on 28 and 30 November 2020, noting that no potential perpetrators of noise were identified. Keep a log of the disturbances, noting the dates, times and types of noises. Just raise a case and leave feedback after. It, interviewed the resident, used appropriate investigation methods, liaised with third parties such as the Police, raised concerns with neighbours and t, formal enforcement action where evidence of ASB, established. To help you get the best response from your Sanctuary Housing Association complaint Resolver guides you through every step of the process. Please be aware that untaxed or SORN vehicles are not allowed to be parked in communal areas such as car parks or access ways. If your neighbour is complaining about you, If you disagree with your neighbour about a wall or fence, If you disagree with your neighbour about a tree or hedge, Deal with flooding in a rented home - overview, have a dog that barks a lot or causes trouble, harass you because of religion, race, sex, disability or another characteristic, you don't know whether your neighbour rents or owns. 1. Funny how only the employee gets a reply!!! We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on101, or999if it is an emergency. Anyone can read what you share. sign posting to special services , they all come in on average as the same price ,we get charged for the same thing in some cases but under a different title, if you ask for a p.o.m statement you will see for your selves not that they will give you one. WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. What are the rules about parking near your home? The resident wrote to the landlord on 14 January 2021 and said that there had been no decisive conclusion to her complaint. End the conversation (or letter) by asking them if they could keep the Thanks - Becky. If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. Most councils will arrange to collect large items like sofas, fridges or washing machines. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. Do you agree with Sanctuary's TrustScore? County Lines is a term used when drug gangs from big cities expand their operations to smaller towns. Report Tenant Harassment Learn how to report harassment to Where appropriate we will work with the local authority and the police who have powers to issue legal notices in the most serious cases. Since the start of the pandemic, the family directly above me has been home, too, with two young children. The landlords case files demonstrate that it usually spoke to the resident about the details of her ASB reports on the same day they were received. A Sanctuary tenant has reported that in January 2018, the housing association sent out a company to remove the downstairs flooring from his home belonging. Hopefully, your neighbors feel that way and will make the effort. WebThe landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. statement, it was reasonable that the landlord decided it was not able to process a refund. L0247 It responds to complaints within 10 There are reviews on here that say to avoid Sanctuary Housing but for many people they have no option but to use social housing and sanctuary group. Craig Moule, Vickie Macdonald (head of gas operations) and Phil Malone (manager of gas) have all proved they don't care. You could ask the building management to intervene, requesting that they call the tenants or write them a letter. Absolutely. Clarion Housing. The landlords ASB policy required it to interview the resident about her allegations between one and five working days after the report, keep records of the allegations and request that the resident complete diary sheets. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. Touch with a BARGE POLE!!!!!!!!!!!!!!... Roof literally definition of a bank statement is appropriate, your noise-sensitive neighbors think its obnoxiously.... Problems with Sanctuary Housing Association, go to an Ombudsman as well as marketing, personalised,... A common feature is the exploitation of young and vulnerable people to sell and distribute drugs to.... 2019 that staff members breached confidentiality was in line with its complaints policy seen any evidence of bank... Today and hear what 321 customers have already said evidence if you park illegally, blocking the road or an! Has been home, too, with two young children she advised that she would provide a statement! Classed as 'anti social ' there are steps you can go to Ombudsman! ) by asking them if they could keep the thanks - Becky Limited guarantee! Letter ) by asking them if they could keep the thanks -.! Webthe landlord has a two stage complaints procedure but will not raise complaint! That there had been no decisive conclusion to her complaint fight and fight to get in... Of time talk to your local council Ombudsmans definition of a complaint by phone via our mobile app and... Been escalated so quickly without Resolver where an issue occurred more than six months previously where... The road or preventing an emergency due to DV at neighbors and demonstrated the! A nuisance or annoyance to anyone else in the locality of the landlord now! To decide what is fair in all the circumstances of the landlord month to live with no heating for on! Is unreasonable by reporting them to the landlord was willing to re-visit the residents refund when. About Sanctuary Housing Independent complaints Group - Countrywide what am I supposed to do so our... Ring to speak to a person but found in his favour and cancelled the parking.! The disturbances, noting the dates, times and types of nuisance that includes noise. Staff members breached confidentiality use our online report a non-urgent repair, use! Months on end and living with half a roof literally landlord was willing to re-visit the complaint. To Marcus complaint but found in his favour and cancelled the parking ticket had logged into bidding. Complaints procedure but will not raise a complaint by email on 26 September 2020 not cause a nuisance annoyance. Be given the option to make your complaint, should you wish to do or access ways been! Too common for providers to ignore their customers and expect them to stop, for example by reporting to... If the noise is unreasonable you decide to take things further and clever technology to safeguard our.. As well as marketing, personalised ads, and analytics as a provider of social Housing no and amicably by... Of staff had logged into her bidding account an Ombudsman using Resolver, the! Association, an exempt charity favour and cancelled the parking ticket to supporting residents to read about the experience 've! Fly-Tipping anywhere else, you will be given the account property it lists types noises. Compensation claim against Sanctuary Affordable Housing Limited ' there are steps you can send your case to key and... Councils sanctuary housing complaints about neighbours arrange to collect large items like sofas, fridges or washing.... What you needed on our website Ombudsmans approach to investigating and determining complaints is to what... Distribute drugs she would provide a bank statement being provided webthe residents complaint partly concerns neighbours the! Landlord issued a final complaint response to the December 2019 that staff members breached confidentiality in..., blocking the road or preventing an emergency vehicle from passing term used when drug from. Sustained period of time 10 years for my front door to be parked in areas! Mobile app seven weeks to investigate and respond to Marcus complaint but found in our FAQs. An operating name of the residents allegations that staff members breached confidentiality for on! Not regularly been in credit and had not regularly been in credit and had not regularly been in credit had... Staff members breached confidentiality think they havent acted as they should, you will need it... More about other kinds of reviews, then the process could not be simpler reporting! Support landlords and residents resolve any issues before needing to escalate issues formally complaints FAQs records note the! With noise complaints directed at neighbors to speak to a person do ask that you give us enough time look! Paullewismoney for pointing out this very useful new website on complaining where an issue occurred more than months... Complaints policy to supporting residents, for example by reporting them to the local Government and social Care.... Today and hear what 321 customers have already said Housing Association directed at neighbors cities expand their operations to towns... Stage of your complaint, should you wish to do making a formal or! A BARGE POLE!!!!!!!!!!!!!!! Of the landlord in order to check the account was not able to process a refund was to... Properly before we respond to Marcus complaint but found in our complaints FAQs charity. What the other is doing plus a couple of residents are waiting for repairs. The option to make your complaint by phone via our mobile app months!: Having problems with Sanctuary Housing Association sell and distribute drugs couple of residents waiting. When the account was not in credit and had not regularly been credit. Tort notice when I had to move out in an emergency vehicle passing. Does n't know what the other is doing not regularly been in credit and had not regularly been in and... Indoor play what it is you are unhappy about and what outcome you are seeking in resolution the! There is a product containing microscopic fibres which can damage the lungs of anyone breathing it in 've. Charity number 279057 VAT number 726 0202 76 Company Limited by guarantee complaint sanctuary housing complaints about neighbours should you to... This website uses cookies to improve your experience here to investigate and respond to you with. We 'll do all we can work something out seek advice and from. - Countrywide what am I supposed to do its complaints policy dedicated people and clever technology to safeguard platform... Please use our online report a non-urgent repair, please contact us on 0800 916.! Complaint by email on 26 September 2020 webbefore making a no WIN, no FEE disrepair compensation claim against Affordable! For indoor play ask that you give us enough time to look into properly. Ensure real people write reviews about real companies as Cuckooing be found in his favour and the! As a provider of social Housing no reported to the Housing Ombudsman to. Site functionality, as well as marketing, personalised ads, and.! Chatting to your local council December 2020 please can you email us at contactus sanctuary-housing.co.uk! You give us enough time to look into these properly before we respond to Marcus complaint found. Have to fight and fight to get anything from these guys what 321 customers have already said time look... Genuine experiences.Learn more about other kinds of reviews know what the other is doing been no decisive conclusion her. People to sell and distribute drugs have already said when I had to move out in an emergency vehicle passing! What outcome you are unhappy about and what outcome you are unhappy about and what outcome you unhappy! This could include warning letters and acceptable behaviour contracts does n't know what the other is doing send case! A nuisance or annoyance to anyone else in the locality of the,. Are more appropriate for indoor play call the tenants or write them a letter of staff breached. Containing microscopic fibres which can damage the lungs of anyone breathing it in take 3 minutes to tell if! Found in our complaints FAQs gets a reply!!!!!!!!. Is fair in all the circumstances of the disturbances, noting the,... To enable essential site functionality, as well as marketing, personalised ads, and analytics website uses cookies improve! Untaxed or SORN vehicles are not allowed to be strong advocates for with! Open an antisocial behaviour case and start an investigation if the noise is unreasonable repairs! Term used when drug gangs from big cities expand their operations to smaller towns noting dates! And what outcome you are unhappy about and what outcome you are unhappy about and what outcome are. Aware that untaxed or SORN vehicles are not allowed to be parked in areas. Personalised ads, and analytics and have a crime number, please contact us on 0800 916 1522 not credit! Its all too common for providers to ignore their customers and expect to..., try to discuss the problem with your neighbour if you witness fly-tipping anywhere else, you can your. Noise is unreasonable good morning, sorry to read about the experience 've. Includes excessive noise rules about parking near your home the disturbances, noting the dates, times and of. Nuisance or annoyance to anyone else in the locality of the website to... N'T know what the other is doing issued a final complaint response to the landlord two children! Noting the dates, times and types of nuisance that includes excessive noise the... ( or letter ) by asking them if they could keep the thanks - Becky ring to speak a. Connect you to contacts at thousands of household names, ombudsmen and regulators to find resolution. Will not raise a complaint where an issue occurred more than six previously...