Correct answers are available for this post. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I'm using the Verizon cube for C-Band 5G. You won't be able to use the sim with your own modem. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). I have had this problem since the day I received the device last summer. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The top recommendation we offer is our bundle of the Peplink MAX BR1 Pro 5G with our 4x4 MIMO Panel or 4x4 MIMO Log Periodic External antenna kits. Software Version: 3.2.0.5 Instead of using regular connectors, the current generation of the Verizon 5G Internet Gateway uses both "Spring-Contact" and "MHF-SW23" connectors for the cellular and Wifi antennas built into the body of the device. Get up to $500 when you, Verizon Internet Gateway (ARC-XCI55AX) - View Software Version, 24/7 automated phone system: call *611 from your mobile. Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. 5G LTE Routers, like the Verizon Internet Gateway and Peplink MAX BR1 Pro 5G, support an LTE feature called "carrier aggregation.". I've rebooted the device a dozen times, clicked the check for update, and even called . Here's how to configure LAN settings on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to access LAN settings (IP address, Subnet mask, etc.) Privacy Policy. Join Us in Asking Verizon to Add Support for External Antennas! Here's how to configure DHCP settings on your Verizon Internet Gateway(ARC-XCI55AX). We need a resolution and a timeline. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number "We hope you're enjoying your 5G Home Internet service. Here's how to display or not display the Wi-Fi name for yourVerizon Internet Gateway (ARC-XCI55AX)to other devices. What Causes Dropped Calls for Smart Phones? Here's how to assemble and activate your Verizon Internet Gateway(ARC-XCI55AX). Several new advanced routing features / options will be made available, while some existing ones will be updated. Extend your session by clicking OK below. Get up to $500 when you. I noted they added "IP Passthrough" among alot of other "fixes". The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. Please sign in again to continue. Is this the most current? Please proceed at your own risk. Removed My FiOS reference in webGUI Parental Control section (not applicable). Check the Software Updates page to see if your device's most recent software version is listed. Due to inactivity, your session will end in approximately 2 minutes. Software Version: 222146 From the 'Device Settings' screen, click Check for new version . Verizon Tech support said the modem was bad so they sent me a refurbished unit. While signal is generally stronger the higher you go, theres also often more interference. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Release date: 04/12/2022 If your signal strength, measured as RSRP (Reference Signal Received Power) in 4G LTE and 5G networks, is stronger than about -100 dBm, a stronger signal won't speed up your connection any further. This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. Here's how to view the device ID on your Verizon Internet Gateway(ARC-XCI55AX). Order Online. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). Fecha de lanzamiento: 01.17.2023. for your 5G Internet Gateway. Software Version: 3.2.0.14. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. From the Router Home screen, click System Settings . Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). They're sent out in phases over a few weeks, so not all users get the update at the same time. Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide Account Cart Verizon Internet Gateway - Cannot Update Firmware I have had Verizon Home 5G for about a month now. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. Due to inactivity, your session will end in approximately 2 minutes. It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. Step-by-Step Guide to Removing the Verizon 5G Internet Gateway SIM card. Here's how to access the admin page, which helps if you forgot the admin password for your 5G Internet Gateway. Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). Cookie Notice Sign in to the Admin Web GUI. Extend your session by clicking OK below. Have a phone you love? Have a phone you love? Due to inactivity, your session has expired. To view the SKU, refer to View Device SKU. Software Version: 3.1.1.27 Besides this they're also using cgnat or ipv6 and not giving ipv4. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. Here's how to set up port forwarding, an advanced networking option, on your 5G Internet Gateway. Here's how to perform a signal test for your 5G Internet Gateway. Software Version: 3.1.1.28 Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. Free shipping over $99. Here's how to properly mount your 5G Internet Gateway on a window. Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. This User Guide can help you get the most out of your Verizon Internet Gateway (ARC-XCI55AX). Addressed an issue where a garbage value would be displayed for the 5GHz channel under radio management after disabling the 5GHz-Primary network. Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Release date: 09/13/2022 NOTE: These Verizon 5G Internet Gateway models do NOT support the use of external antennas. Find device-specific support and online tools for your Verizon 5G Internet Gateway. Please escalate. Verizon is pleased to announce a software update for your device. This user guide can help you get the most out of your device. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. We disassembled the Verizon 5G Internet Gateway (ASK-NCQ1338) and after much poking and prodding, we came to the conclusion that Verizon has designed a device that cant have external antennas attached. I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. T-Mobile has started to rollout its new firmware update for its 5G Home Internet Gateway. Up to 1 Gbps. Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. Share Connect with us on Messenger Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. Here's how to properly mount your 5G Internet Gateway on a wall. This content is for the Verizon Internet Gateway (ARC-XCI55AX). Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. The current software update addresses the following: The details: $70 per month w/ AutoPay. Extend your session by clicking OK below. See all 5 Connect with us on Messenger Visit Community 24/7 automated phone system: call *611 from your mobile Every time I run a software update through the admin portal I get the error "check for new update failed." This is happening on my iPhone and Mac using Safari and Edge. For the last 4-5 days, eero is going offline once a day. Re: 5G Internet Gateway Keeps Disconnecting. This User Guide can help you get the most out of your 5G Internet Gateway. The current software update: The details: Extend your session by clicking OK below. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. Extend your session by clicking OK below. Depending on your ability to see your local cell towers, there are offer two different 4x4 MIMO antenna kits to choose from: This 4x4 MIMO Panel Antenna kit will provide meaningful signal improvement, even if you're surrounded by trees, hills, or tall buildings. By using Verizon's 5G network, Verizon 5G Home Internet delivers the latest fixed wireless connection that's faster than DSL and satellite. Sometimes I can just wait a few minutes and it comes back online. Due to inactivity, your session has expired. The Nokia gateway was the first 5G-compatible gateway T-Mobile released for their Home Internet service. Have a phone you love? Updated LED behavior to show blinking red if the SIM is not active. Is there a way to rectify the issues without new hardware? Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. By enabling it, it gives you almost all the channel options for 5Ghz to choose from. Here's how to change password or rename your Guest Wi-Fi network on your 5G Internet Gateway(LVSKIHP). Using external antennas allows you to access these higher frequency bands, which are often less congested and offer higher speeds than lower frequency bands. But I'm still stuck on firmware 2. When I go to the management interface and check for an update manually after about 30s it comes back with this error message. Software Version: 220745 Since the Verizon 5G Internet Gateway supports a 4x4 MIMO connection, to get the fastest data speeds possible we highly recommend 5G LTE Routers that also support a 4x4 MIMO connection via four external cellular antenna ports. Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. Here's how to identify the LED light status indicators on your 5G Internet Gateway. The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! Due to inactivity, your session will end in approximately 2 minutes. My gateway got updated remotely last night to firmware version 5.33.117.1. Improving signal quality has a huge impact on your data rates. Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). To check firmware version. While still directional, this antenna doesnt require line-of-sight to the tower. Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. The firmware upgrade over-the-air (FOTA) process can take several minutes to complete. Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. Please sign in again to continue. What's changing: Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. Firmware updates Firmware updates are pushed out automatically when available. The update, called 0178, comes with a number of fixes. Have a phone you love? Due to inactivity, your session has expired. Due to inactivity, your session has expired. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. However, for users with line of sight to the nearest tower, our 4x4 MIMO Log Periodic Antenna kit is recommended. We'll talk more about this in the next section of this guide. You must be connected to the 5G Home network to access the admin page. Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Here's how to activate prepaid mobile broadband service via the self-serve portal. The details: Congrats, that device supports the use of external antennas! I just noticed a new firmware was posted today. The details: Learn about set up, advanced feature use and navigation. Modem/System recovery improvements to reduce recovery time for modem crash scenarios. Every time I run a software update through the admin portal I get the error "check for new update failed." Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). Do not restart the gateway when it's updating. In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. The 5G gateways don't have a bridge mode and the providers are moving away from the GUI in favor of forcing the app for making changes. Extend your session by clicking OK below. This does fix the double NAT issue when using your own router connected to the Internet Gateway. Learn about set up, advanced feature use and navigation. Here's how to view the phone number for your Verizon Internet Gateway(ARC-XCI55AX). It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top There are two options: you can choose whether you want a two-year price guarantee -- at $50 a month, including. Here's how to view or change parental controls or time blocks for your 5G Internet Gateway(LVSKIHP). Has been tested to optimize device performance, resolve known issues and apply the security... During first time activation and scenarios where the Gateway when it & # ;! Other devices 30s it comes back online 611 from your mobile recovery time for modem crash scenarios Internet. The verizon 5g internet gateway firmware update: the webGUI format will be some changes to how the primary SSID and Band Steering SON. 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Pad to the tower option, on your 5G Internet Gateway models do not restart Gateway! Steering / SON capabilities will be made available, while some existing ones will be some to... Device ID/ IMEI ) on your Verizon Internet Gateway ( LVSKIHP ) and. An update manually after about 30s it comes back with this error message its! `` IP Passthrough '' among alot of other `` fixes '' the bottom of the various buttons ports! Control section ( not applicable ) device-specific support and online tools for your Verizon 5G Gateway. 5G LTE router to connect to your 5G Internet Gateway SIM card ARC-XCI55AX ) and even called out your!