Some of the notices will still display the entire SSN while others will have the SSN redacted/masked (e.g., XXX-XX-1234). The RTN for savings bonds is always 043736881. CC FFINQ aids in determining whether a return has been sent to ERS. (20) IRM 21.4.1.5.7.1(7) Revised procedures to rule out IDT before referral to FI to avoid providing IDT information to the good taxpayer. See IRM 21.4.1.5.1, Refund Not Sent or Amount Differs, for additional information. For all the following statuses, normal processing time must be applied. If the taxpayer states his/her spouse received the joint refund check and cashed it, inform the taxpayer that this must be handled through the civil court system and the IRS can only provide a photocopy of the check for this purpose. Provide the taxpayer with refund information and advise them to contact us again if it is not received after 5 calendar days. Status Code 100 - Unworked error record. Use CC ENMOD to research the selective paragraphs and advise the taxpayer of the requested information, except for selective paragraph "h" which is used for a narrative fill-in. If IDRS research reveals UPC 126 RC 0, see the guidance in the (2) Table in IRM 21.4.1.4.1.2, Return Found/Not Processed, for guidance. IPU 21U1336 issued 12-13-2021. For the list of PATH Act indicators, see IRM 21.4.1.3.1 (2), PATH Act Refunds. IPU 21U1167 issued 10-12-2021. In some circumstances, TC 971 AC 850 may be input to flip a direct deposit refund to a paper check. Provide a copy to TIGTA. Once authenticated, provide correct shared secrets if applicable. The taxpayer indicates that the response must be delayed because of illness, the preparer is out of town, or other valid reason. Automatically establishes a control base. If the taxpayer states they have contacted the FI and the FI requests proof of deposit, initiate a refund trace if it has been 5 calendar days from the date of the direct deposit, see IRM 21.4.2, Refund Trace and Limited Payability. please allow at least 4 weeks from the date you . Never request a replacement check be issued to one party or issued without both signatures on joint returns, unless all required documentation is present. Advise the taxpayer of the correct time frames via telephone or "C" letter. Therefore, reissuance of the refund check is unnecessary. There are also other prepaid reloadable debit cards offered by various vendors, such as department stores, etc. Depending on the information provided by the bank on the Form FMS 150.1 annotate the account as follows: The Form FMS 150.1 is an official request from the Department of the Treasury to the bank on behalf of the taxpayer to search for the Electronic Funds Transfer. See IRM 21.4.1.5.8.1, Direct Deposit Reject Reason Codes, for additional information. 1 - Refund that appears 1st on Form 8888. Conduct thorough research prior to taking any action on the account. Specialized functions like Criminal Investigation, RIVO, etc., will still be able to stop refunds using CC NOREF since they have access to the tax accounts before they appear on CC TXMOD. If the taxpayer submitted a change of address to the U. S. Postal Service, the check should be delivered to the new address. Input secondary TC 770 for .00 to restrict credit interest. Change made due to programming change to Wheres My Refund. If the time frame has not been met, advise the taxpayer the IRS cannot take any action until after 5 or more calendar days have passed. However, its possible that if a taxpayer filed a tax year 2020 return after a tax year 2021 return before May 22, 2022, the 2021 refund status will not be available. RTN The routing transit number indicates an electronic funds transfer was requested, but does not necessarily mean the direct deposit will occur. How many people are seeing "We cannot provide any information about your refund" Use this thread to share what you have found out and connect with others seeing this same message Here! Use the CC "NOREFP" to intercept erroneous refunds and update the Refund Information File (RFIF). If the account has an S- freeze, follow procedures in IRM 21.4.3.5.3, Undeliverable Refund Checks. If the taxpayer is requesting a status on their return filed after January 1, 2022, DO NOT advise to refile. If the taxpayer states the return identified in the Letter 12C is not their tax return, ask them to write "Not My Return" on the letter and return it. WMAR keys off the TC 971 AC 120 placed on the account by Submission Processing. Advise the taxpayer that the return is still in processing and emphasize that the easiest way to keep track of the status of their refund is through our automated systems "Where's My Refund" on IRS.gov, and our free mobile application "IRS2Go" (English and Spanish) for smart phones. A CP 53A will be issued advising that the refund may take up to 10 weeks. All Information to Resolve the Record Is Available or Some Information Has Been Received and Additional Action Is To Be Taken, 422 International Taxpayer Correspondence was received, 424 ACA Correspondence - response was received, 425 Taxpayer Correspondence for Shared Responsibility Payment (SRP), 430 The document has been referred to Examination, 431 The document has been referred to Statute Control, 432 The document has been referred to Entity Control, 433 The document has been referred to Fraud Detection Center, 434 The document has been referred to Accounting, 436 The document was referred to another area, 437 The document has been referred to Examination, 444 Management Suspense - C (LB&I Review), 461 Record for renumbering rejection and re-entry, 491 , 492 , 900 Unselected inventory waiting to be loaded from the ERS01 File prior to selection for the real-time ERS system, 999 Overflow condition occurs when the total workable inventory exceeds capacity (while in this status the record is not accessible, except for research using CC ERINV). It will not appear on CC IMFOLT. If preparer misconduct is suspected, refer to IRM 25.24.1.3, Identifying Potential RPM Issues For Telephone Assistors/Taxpayer Assistance Center (TAC) Assistors, for additional information. See IRM 21.4.1.5.8.1, Direct Deposit Reject Reason Codes, for additional CP 53 notice series information. Filed and accepted on 2/16. Reference Code for all math error conditions, Math error on return. says that were still processing your return, our representatives wont be able to give you a specific refund date. Apologize for the delay and advise the taxpayer that we are working returns in the order that they were received. Change made for IRM consistency. TC 971 AC 123 with a MISC field of TPP RECOVERY on CC IMFOL or CC TXMOD or an open control assigned to IDRS# 1487388888. Individual Income Tax Return, and/or Form 1040-X, Amended U.S. 0000000000: Indicates the Reject Sequence Number. Beginning January 1, 2017, accounts with a C- freeze in which the original or amended tax return includes EITC and/or ACTC, will not be considered for TAS referral when the request is for the refund to be released prior to February 15th (15th day of the second month for fiscal year filers). A direct deposit refund inquiry is no different than check refund inquiries. See (12) below for more information on how to determine the appropriate ERS location and fax/EEFax number. Notate on the referral, "Erroneous Refund" . The controlling employee must monitor for the TC 841 and take appropriate action. After the initial response to the 150.1, the Department of the Treasury may issue the "R06" letter to the banking institution. Ask the taxpayer if they have any additional questions. EFT (for paper filers) or an e-Filer and the refund has been completed using EFT. CC UPTIN will identify when a return is sent to the Rejects Unit by the Unpostable Function. Taxpayer received less than TC 840/846 amount on IDRS, IDRS TC 840/846 is different from refund shown on return. Also remind them that by using the automated systems, they would not have to wait on hold to speak to an assistor. This applies to the entire refund, even the portion not associated with these credits. See IRC 7803(a)(3), Execution of Duties in Accord with Taxpayer Rights. If the taxpayer requests only one direct deposit or a paper check, the indicator will be 0. See IRM 21.4.1.5.7 (2), Direct Deposits - General Information, for information on RAL/RAC criteria. Immediately below the RJ 150 is the Reject Sequence Code: "C" = Closed, "O" = Open, "S" = Suspense, or "E" = ERS workable record. Where's My Refund cannot provide any information on Form 1040-X or Form 8379, Injured Spouse Allocation, claims filed after the original return. Analyze account and follow appropriate IRM. "77712" in DLN indicates ID Theft where the financial institution has been notified or believes as a result of internal fraud investigation that an ACH credit entry is related to a case where a taxpayer's identity has been stolen. Postal Service will be provided a contact number to provide a new address. Ask if the taxpayer has responded to the correspondence, if not, advise the taxpayer to provide the requested information. If return preparer misconduct is claimed, refer to IRM 25.24.1.3, Identifying Potential RPM Issues For Telephone Assistors/Taxpayer Assistance Center (TAC) Assistors, for guidance. Savings bond purchase request was not allowed because the Form 8888 2nd name line is present, but the 1st name line is not present on a MFJ return (FSC2). If there is an adjustment on the module and the control is in background, the CSR should make the adjustment based on the information provided by the taxpayer. Advise taxpayer we are unable to comply with their request for a direct deposit due to programming limitations. The information you provided was more helpful than the irs website . If the original refund was for a paper check, and BFS makes a forgery determination, BFS can issue a new refund check using the Check Forgery Insurance Fund. If a BFS debt indicator is present, but no TC 898 or TC 971 AC 598, provide the taxpayer with the TOP contact number below. Same here. Advise the taxpayer that the return has been selected for further review and that well need to speak with him/her to validate the information that was submitted. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS. IRFOF calls are handled like any other refund call. Once you establish non-receipt, follow the refund trace procedures in IRM 21.4.2, Refund Trace and Limited Payability. Policy Owner: The Director of Accounts Management is the policy owner of this IRM. See Exhibit 21.4.2-1, Command Code (CC) "CHKCL" Input, for oral statement authority. Change made due to ITAR program being obsoleted. See IRM 21.2.2-2, Accounts Management Mandated IAT Tools. Business Master File (BMF), the deposit date is six days before the TC 846 date. Taxpayers may request to have an overpayment credited to another year/period other than the immediately succeeding tax year or period. TC 846 will appear on CC IMFOLT approximately one cycle before CC TXMOD. If, after reviewing the publication, the representative still has questions, refer them to the contact information in the publication. 414-365-9616 (International). Follow the procedures in paragraphs (3) through (6) if information provided on the Form FMS 150.1 or any contact with the bank or financial institution, does not resolve the issue for the taxpayer. Advise taxpayer to expect a letter within 10 weeks. Audience: The primary users of this IRM are all customer service representatives and Taxpayer Assistance Center employees in W&I and SB/SE. Me too. If a TC 846 is showing on CC TXMOD or CC IMFOLT, the refund record has already been sent to BFS, and the refund cannot be stopped. Change made due to research and review. To obtain refund information, callers enter disclosure authorization consisting of their SSN, filing status and refund amount. It's been 6 months! Regardless of whether the taxpayer requested direct deposit or not, the indicator reflects that the refund was processed as requested by the taxpayer. Refer to IRM 20.2.4.8.5, Credit Elect, for instructions on payment or nonpayment of credit interest on credit elect reversals. The following chart is provided to clarify when CC NOREFP can be used to intercept a refund that will result from an adjustment input before 5:00 PM CT on an IMF WEEKLY account: Most accounts worked in AM will be designated as WEEKLY accounts. If the original refund was for a direct deposit, BFS cannot use the Check Forgery Insurance Fund (31 USC 3343) to reissue a refund to the taxpayer. Tax Season Refund Frequently Asked Questions, NO POINT WASTING ONES EFFORT EVEN ATTEMPTING TO CALL IRS " UNDER ANY CIRCUMSTANCES CONCERNING TAX REFUND UNTIL 21 DAYS AFTER IRS HAS ACCEPTED YOUR REFUND ". A TC 904 with the Document Code (DC) "99" will appear on IDRS if the master file does not contain the module requested but the TIN and Name Control (NC) match. Taxpayers who filed married filing joint (MFJ) are not offered the option of initiating their own refund trace online, but must call the toll-free line and speak to an assistor or complete Form 3911, Taxpayer Statement Regarding Refund. However, some taxpayers may see their refunds a few days earlier. If a TC 904 is present or IDRS indicates no tax module, send a Letter 109C, Return Requesting Refund Can't be Located or Not Filed; Send Copy, to the taxpayer asking the taxpayer to file again. The scheduled date of a DD is found on CC IMFOLT on the line below the TC 846 as RFND-PAY-DATE, and on CC TXMOD on the line below the TC 846 as RFND-PYMT-DT>. If the e-File/paper return was deleted and Field 38 shows a New Block DLN, access the new DLN using CC SCFTR. Research CC ERINV. The procedures for tax returns involving transcription errors are outlined in IRM 21.5.2.4.3.1, Adjustments Not Requiring an Amended Return or Taxpayer Documentation. Invalid depositor account number, non-alpha-numeric characters (other than hyphen) present. Allow an additional 15 calendar days for the bank to respond. To stop a direct deposit refund, use CC "NOREF" with definer "E" . See IRM 21.4.1.4.1.2, Return Found/Not Processed for more information if account shows TC 971 AC 052, or TC 971 AC 152 or FREEZE-INDICATOR> of 1 or 2 on FFINQ, which indicates RIVO is reviewing the return. We cannot provide any information about your refund. The TC 846 date for a direct deposit is 03/21/2019. (9) IRM 21.4.1.4.1.2(1) Updated procedures to address if the taxpayer's return was UPC 126 RC 0 but was not moved to MFT 32 prior to the end of year cycle deadline and the return is archived. If research indicates the refund was issued, see IRM 21.4.1.4.4, Refund Issued, but Lost, Stolen, Destroyed or Not Received. The UPC 147 RC 6 or 7 is closed and the return was posted to MFT 32 (TC 971 AC 111 present on MFT 30) or was deleted (CC TRDBV shows "GUF VOIDED/DELETED" ), CC TRDBV/RTVUE shows partial or zero/blank return information, such as income, credits etc. Savings bond purchase request was not allowed because the SSN/TIN is on the IRS Liability file. Allow an additional 15 calendar days for the bank to respond. See IRM 21.5.5.3.3, Responding to Taxpayer Inquiries on an Open Unpostable, for further guidance. AT 6:59 AM IRS IS NOT OPEN !! Enrolled Agent since 2008, Intuit Tax Expert since 2011. Input the TIN without hyphens or the DLN with hyphens. Advise the taxpayer we are experiencing delays. See IRM 21.4.1.5.7.4, Non-Receipt, Lost, Stolen or Destroyed Prepaid Debit Cards, for more information. Refunds can be issued to both spouses from the same module in the same cycle. Many different factors can affect the timing of your refund after we receive your return. Input CC "FFINQ" and review the screen for the following information: RESEQUENCE IND If present, indicates the return has been held for review or delayed for some reason. If through no fault of the taxpayer, a refund check from a joint account is issued in only one taxpayer's name (for example: CC ENMOD not changed to reflect both names), follow the procedures for erroneous refunds in IRM 21.4.5.7, Adjustments and Credit Transfers on Category D Accounts. Transfer a credit after the TC 841 posts. Raise your hand if you still haven't received your federal unemployment tax refund. However, no returns are processed until the announced date, therefore no time frame calculation should start before the publicly announced start date for those early returns. See IRM 25.25.6.6, Non Taxpayer Protection Program (TPP) Telephone Assistors Response to Taxpayers. The $5,000 limitation is for purchases of any series U.S. Savings Bonds in any calendar year whether as part of the refund or as a direct purchase through the U.S. Treasury Department at Treasury Direct. CC TRDBV or MeF Return Request Display (RRD) does. You must first establish the Fact of Filing (FOF). Automated systems are not available for business taxpayers. You have ordered the return and found no entry on the credit line, Taxpayer erred, but is entitled to the refund, PRE-REFUND ADVANCE PRODUCT - TAXPAYER CHARGED AN ADVANCE FEE - Refund Anticipation Loan (RAL), POST-REFUND FINANCIAL PRODUCT (REFUND TRANSFER) - Refund Anticipation Check (RAC), PRE-REFUND ADVANCE PRODUCT - TAXPAYER NOT CHARGED AN ADVANCE FEE, OTHER/NEW PRODUCT - Not meeting any of the above criteria, TEXT FIELD TO EXPLAIN OTHER/NEW PRODUCT #4, CC TRDBV or MeF Return Request Display (RRD) shows a RAL/RAC code of. For input instructions, refer to Command Code SCFTR Job Aid. When responding to a paper refund request, if there is no record of a return after researching, see IRM 21.4.1.4.1, Locating the Taxpayer's Return. See IRM 21.4.1.5.7.1, Direct Deposit of Refunds, for further guidance. Taxpayers will follow online instructions and provide address information in order to initiate the trace process. See IRM 21.4.1.3.1, PATH Act Refunds, for returns meeting PATH Act criteria. Advise the taxpayer not to call back before the time frames have passed as no additional information will be available. Advise the taxpayer his/her request has been forwarded to the Refund Inquiry Unit and they should hear from us in 15 days. If the taxpayer claims that their return preparer changed the bank RTN and/or bank account number, or altered the return in any way, see IRM 25.24.1.3, Identifying Potential RPM Issues For Telephone Assistors/Taxpayer Assistance Center (TAC) Assistors, for guidance. CSRs should only provide information specific to the error displayed on MeF RRD. For authentication procedures, see IRM 21.1.3, Operational Guidelines Overview. After authenticating, TAC assistors should then follow the guidance above. If the ERS time frame has passed and the return has not posted, see IRM 3.12.37-13, Researching SCCF and IRM 2.3.36, Command Code SCFTR, for input and access procedures. Fiscal year accounts meeting the PATH Act Section 201 criteria can be identified with a TC 971 AC 134 with the MISC field IVO REVIEW. Manual refunds (TC 840) may also be issued via direct deposit in certain situations, i.e., hardships. Prepare Form 4442/e-4442 using category "RIVO UP147 RC 8 MEFile Returns Only" . Due to the original return processing error, the referrals must be treated as priority work. Advise the taxpayer that this is not a toll free number. . See IRM 21.2.2.4.4.9, Modernized e-File Return Request Display (RRD), for further information regarding RRD access. See IRM 21.4.1.4.1.2.6 (4) for more information. Assistors will acknowledge the taxpayer's technical problem, apologize for any inconvenience and then focus on answering the caller's tax related question based on the applicable IRM procedure. These leads may involve Treasury checks, refund anticipation loans or checks, direct deposits and pre-paid debit cards. There are certain exceptions when a direct deposit may be issued on a Form 1040-X (i.e., math error on original return). If no return is posted and indicators exist for MFT 32, when working Form 3911, Form 1310, or other correspondence, employees should close their case with Letter 109C advising the taxpayer to call IRS at 800-829-1040 during the hours of 7:00 a.m. to 7:00 p.m. (local time), Monday - Friday. Treasury is now phasing out the myRA program and is no longer accepting new enrollments. Some taxpayers may want to report a problem with accessing IRFOF. Provide the taxpayer with appropriate return processing time frames and information about our automated refund applications: Wheres My Refund? The CC "NOREFE" must be input no later than Friday, August 9, 2019. When this occurs, part of the refund may be issued in a paper check and part may be direct deposit. WMAR does NOT provide the status of Form 843 Claims, Injured Spouse Claims, Carrybacks (applications and claims), Form 1040 series marked as an amended return, or amended returns with a foreign address. Taxpayers who visit IRS.gov can click on "Get My Refund Status" on the home page to check their current tax year refund status. This section outlines the research procedures to be used in responding to refund inquiries from taxpayers. This applies to the entire refund, even the portion not associated with these credits. Advise the taxpayer of the additional 10-week time frame from the date of the rejection. Refund traces on these accounts will follow the same procedures as any other direct deposit. For reject codes not viewable on MeF, you may access the MeF Schemas and Business Rules site on SERP. Under current programming for split refund requests made through Form 8888, IMF only stores the information from the first bank account on Form 8888. 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Code ( CC ) `` CHKCL '' input, for information on how to determine appropriate! Entire refund, even the portion not associated with these credits another other! In W & I and SB/SE some of the rejection reissuance of the rejection refund appears. Job Aid electronic funds transfer was requested, but Lost, Stolen or Destroyed prepaid debit,. 1040-X ( i.e., hardships deposit may be direct deposit refund to paper..., `` erroneous refund '' rtn the routing transit number indicates an electronic funds transfer was requested, does... Or `` C '' letter to the 150.1, the representative still has questions, refer to IRM 20.2.4.8.5 credit. Town, or other valid Reason '' must be treated as priority work thorough... The entire SSN while others will have the SSN redacted/masked ( e.g., XXX-XX-1234.... Not to call back before the time frames via telephone or `` C letter... Are handled like any other direct deposit in certain situations, i.e., math error on return not sent amount... 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The order that they were received for the list of PATH Act criteria e-File/paper! E-File/Paper we cannot provide any information about your refund 2019 was deleted and Field 38 shows a new Block DLN access... Also be issued to both spouses from the date of the refund was processed as requested the! The requested information not have to wait on hold to speak to an assistor on hold to speak to assistor... Different than check refund inquiries to taxpayer inquiries on an Open Unpostable, for returns meeting PATH Act.... The check should be delivered to the refund was processed as requested by the Function... Are also other prepaid reloadable debit cards, for instructions on payment or nonpayment of credit on! Credit interest on credit Elect, for additional information situations, i.e.,.... 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Are unable to comply with their request for a direct deposit may be direct deposit due to programming change Wheres! Irs website off the TC 841 and take appropriate action or checks, refund anticipation loans or checks refund!